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How do I install CS4 on a new Mac?
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shutterbug81

Joined: 11 Aug 2009
Posts: 4
Location: Central FL


PostPosted: Tue Aug 11, 2009 1:27 pm    Post subject: How do I install CS4 on a new Mac? Reply with quote

I have CS4 installed on a MacBook and on an iBook G4.
The iBook has a broken motherboard and I'm not going to have it replaced ($400). Since I can't get to the desktop, I can't delete CS4 from that computer. I know Adobe allows only 2 installations. Is there a way I can install CS4 on my new MacBookPro? The G4 iBook cannot be used in any way. I spent the last 2 days trying to contact Adobe customer support with no results. I've heard there is a way to install on a 3rd computer, I just don't know what it is. Actually it would only be a 2nd computer since the G4 is permanently broken.
MacBook, OS10.5
MacBook Pro OS 10.5
Photoshop CS4
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hawkeye

Joined: 14 May 2009
Posts: 2377
Location: Mesa, Az

OS: Windows 7 Pro 64 bit

PostPosted: Tue Aug 11, 2009 1:44 pm    Post subject: Reply with quote

The license from Adobe may be for a limit of two computers but there's nothing to stop you, other than your conscience, from installing it on any number of computers. Registering the product is another issue.
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shutterbug81

Joined: 11 Aug 2009
Posts: 4
Location: Central FL


PostPosted: Tue Aug 11, 2009 1:59 pm    Post subject: Reply with quote

I'll try installing again from the CD. I tried that first of all but not all the parts were installed. I did send in the registration number when I first got it.
Since CS4 is an upgrade, should i have installed CS3 and previous versions? I've upgraded since PS2. Maybe go back and install PS7? If I can find it!
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hawkeye

Joined: 14 May 2009
Posts: 2377
Location: Mesa, Az

OS: Windows 7 Pro 64 bit

PostPosted: Tue Aug 11, 2009 2:00 pm    Post subject: Reply with quote

If it's an upgrade then I think you need to re-install CS3 first.
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shutterbug81

Joined: 11 Aug 2009
Posts: 4
Location: Central FL


PostPosted: Tue Aug 11, 2009 2:10 pm    Post subject: Reply with quote

Should I maybe go back and install PS7, then each version from there?
Installing from the CS4 DVD is not working.
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Patrick
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Joined: 14 Feb 2003
Posts: 11945
Location: Harbinger, NC, U.S.A.


PostPosted: Fri Aug 14, 2009 4:20 pm    Post subject: Reply with quote

Hey shutterbug81,

Thanks for posting and welcome. :)

As I understand it, what you are asking for is not a violation of the license - you just have to deactivate that old installation, as per: http://help.adobe.com/en_US/Photoshop/11.0/WSC2A06A56-B1C5-499a-8E5C-665EAD5C3DAF.html

You can't get on the motherboard to do it, so I would go ahead and call Adobe by phone. I'm sure they've seen this a billion times before and have a process in place by which they can deactivate a license themselves. Numbers here: http://www.adobe.com/aboutadobe/contact.html

Thanks,

Patrick

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shutterbug81

Joined: 11 Aug 2009
Posts: 4
Location: Central FL


PostPosted: Sat Aug 15, 2009 10:05 am    Post subject: Thanks Reply with quote

Thanks to the help from this list. I finally got CS4 installed on the MacBookPro. Angel Birthday Big Grin
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Patrick
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Joined: 14 Feb 2003
Posts: 11945
Location: Harbinger, NC, U.S.A.


PostPosted: Sat Aug 15, 2009 12:19 pm    Post subject: Reply with quote

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