Posted: Thu Feb 10, 2011 2:42 pm Post subject: camera raw update for CS5
I recently recovered lost CR2 files and am trying to open them in photoshop but when I do I get this message:
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information.
I usually shoot with the Canon 5D but these files were shot with a Canon 5D Mark 11.
I updated my camera raw in the hopes of that being the problem but no such luck.
Any other ideas on how to go about fixing the issue?
Joined: 05 Mar 2003
Location: Cheltenham, UK
Posted: Thu Feb 10, 2011 3:58 pm Post subject:
Hi and welcome to the forum cass_hillstrand. I can't really help you but have you tried one of these RAW converters? They are free, I haven't heard of them, but who knows? Sorry to say I have only used Camera RAW and Capture 1
I presume you have updated to the latest version of Camera RAW? (I think you said that), from the brief research I have done that camera model (mark II) is supported in Camera RAW version 5.2 and onwards. _________________ If life serves you lemons, make lemonade!
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